Vision360 BSS Customer Care

Billing, Provisioning and Customer Care Tailored to Manage Video, Voice and Data

Mission-critical functionality to support daily management of subscribers

ETI’s Vision360 BSS is your CSR’s best friend – encompassing subscriber services such as billing, order entry and rating, work order management, device inventories – the tasks that make up the core of the front office.

Vision360 BSS is a perfect solution for utility service providers and municipalities who are preparing to launch broadband services and would prefer to augment, rather than replace, existing billing and financial systems. Through the flexibility of the platform, service providers have the choice of billing for these new services through the customer’s existing utility account or setting up a new account.

For greenfield operations or providers who want to make a large-scale billing change, Vision360 BSS can add accounts receivables, collections, and statement preparation functionality to provide a comprehensive billing and provisioning solution.

Vision360 BSS Can Solve The Challenges of

Customer Churn

Churn is directly related to customer service. Give your CSRs what they need.


Network Expansion

Vision BSS is pre-integrated to 100 technologies, making network expansions quicker and less costly.



Automated billing and provisioning results in more billable days and 100% accurate statements.



Seamless Integration into Hybrid Networks

Vision360 BSS can augment legacy platforms or flawlessly perform over networks with multiple technologies.


Easy to Train and Operate

Intuitive and built with the end-user in mind.


Eliminates Costly Billing Errors

Paired with automated provisioning, nearly all human error is erased.

Customer Care Made Easy with ETI

A critical part of subscriber management is order fulfillment. Vision360 includes an integrated work order system that provides a scheduling mechanism and real-time mapping integration with Vision360 Analytics.


When integrated to Vision360 Analytics, your back-office team can easily view subscriber packages, VOD and PPV usage on a map to determine patterns for upsell opportunities.


Vision360 inventories all expensive CPE assets and tracks them in all states of the inventory life cycle. Vision360 automatically issues provisioning transactions to the system to ensure that all devices are controlled in all stages.


Complex Conversions Simplified

Large-scale conversions on time and under budget

Today, ETI Software supports 2.2 million Frontier Communications broadband subscribers across the nation. And it all began in 2010 with Frontier Communications' acquisition of 200,000 Verizon Telecom customers. Providers of all sizes who need to improve the integration and management of complex broadband business operations and technology can gain valuable insight from this case study.

ETI’s proven solution improves the installation, activation, service and billing of our fiber products and integrates seamlessly into our existing architecture.

Ron Beerman

Vice President, Network Operations, Cincinnati Bell

Smart Technology / Smarter People TM